How can we help?

Download the RydeWizz driver app from the App Store (iOS) or Google Play (Android). Open the app and enter the credentials provided by your dispatcher or company administrator. If you don't have credentials, contact your company's administrator or email us at info@rydewizz.com.

First, check that notifications are enabled for RydeWizz in your phone's Settings → Notifications. Make sure you are logged in. On Android, also verify that battery optimization is not restricting the app. If notifications still don't work, log out and back in, then contact info@rydewizz.com.

The dispatch board uses a live connection to Firebase for real-time updates. Try refreshing the page. If updates are consistently delayed, check your internet connection. If the problem persists, please contact info@rydewizz.com with details.

On the job detail screen, scroll down to the signature section for the applicable signer (facility, patient, provider, or driver). Tap the signature pad to bring up the signing interface. The signature canvas has a white background — sign using your finger or stylus. Tap "Save" when done. Signatures are uploaded to the server immediately.

The button should stop spinning within a few seconds of confirming the action. If it spins for more than 10–15 seconds, check your internet connection. The app confirms the action locally while background tasks (like updating the broker) run separately, so the spinner should resolve quickly. If the problem is frequent, please report it to info@rydewizz.com.

Password resets are managed by your company administrator. Contact your dispatcher or admin to have your password reset. If you are an administrator and need help, email info@rydewizz.com.

Log in to the web platform at app.rydewizz.com with administrator credentials and navigate to the Drivers or Crew section. From there you can add, edit, or deactivate driver accounts. For assistance setting up users, contact info@rydewizz.com.

Trip records, signatures, and status logs are accessible from the web platform's Reports section. For custom billing exports or integration questions, reach out to info@rydewizz.com and we'll be happy to assist.

This message typically means the action could not be completed due to a network issue or a server error. Try the action again after a moment. If it happens repeatedly for signatures, make sure you have drawn a signature before saving. For persistent errors, please email info@rydewizz.com with a description of what you were doing when the error appeared.

Yes. All data transmitted between the app and our servers is encrypted via HTTPS. We use Firebase's secure infrastructure for real-time data. For full details, see our Privacy Policy.